National Technology Management is not your average IT company. We are a Michigan-based, full-service consulting firm with an INTENSE focus on customer service. For more than 20 years, We have served businesses large and small by using proactive, proven measures to ensure clients have seamless and integrated IT operation — from phones to entry systems to cameras and more.
We operate on a philosophy of “People, Processes and Platform” — meaning we have the best techs, standards and software that allow us to provide superior products with unsurpassed customer service.
Among our nearly 200 clients are large professional service firms, multi-location retailers, leading nonprofits, churches and synagogues. NTM is based in Bingham Farms, Michigan, and is dedicated to serving businesses throughout Michigan. As the name would imply, we also work with companies across the nation.
Meet the CEO
Kelly Siegel, CEO, National Technology Management
Kelly Siegel has more than 20 years of experience in the technology consulting business, and has saved companies millions of dollars in costs. He is an experienced businessman with a track record of increasing his clients’ profitability and productivity.
Siegel’s passion is customer service, which is the company’s guiding philosophy. NTM prides itself on offering one-hour response time to service requests. Siegel is dedicated to philanthropy and regularly donates his time and support to several charities, including the Children’s Hospital Foundation, Adopt-A-Family and Temple Israel.
Siegel grew up in in Warren, Michigan, and became involved in IT during the 1990s dot-com boom. Siegel worked for several tech companies before starting his own business. “I knew I was destined for more. I didn’t want to work for anybody, so I got an LLC. I started the company on a credit card and a dream.”
With his roots in the telecommunications business, Siegel saw the need to offer more, and expanded into technology, leading to the comprehensive services offered today at NTM.
People, Processes and Platform:
People: We hire talented technicians who are enthusiastic about their work and customer service, and are the best in the business.
Processes: We operate efficiently using proven, time-saving processes. Our technicians have a step-by-step process to follow for each situation and everything is standardized.
Platform: Our software streamlines automated tasks (including patching, updates), which allows us to get the job done right every time in an efficient way, through our use of predictable, repeatable standards. We know what works and that’s what we do!
We treat you like family: More than any other technology company, we go out of our way to make sure our customers are satisfied with our work. Nothing is more important to NTM than customer service.
We’re easy to reach: Our ticketing system is truly efficient across the board — including our live chat function, our phone help desk and our online portal where you can manage your tickets.
NTM’s commitment to supporting important causes in the community and being a good corporate partner is unrivaled in the IT industry. CEO Kelly Siegel incorporates this spirit of positivity and giving into his business and welcomes the opportunity to work with nonprofits, churches and synagogues, and incorporate charitable giving into these projects.
We approached National Technology Management because we had aging servers, expiring licenses, an expensive infrastructure and limited IT knowledge. NTM helped us transition to cloud servers and pc’s while upgrading the network. It was a major transition and NTM was there to guide us in many respects ranging from telecommunications, server monitoring, backups and customer service.
NTM is the most safe and secure I.T. company we have ever used. Their customer service is prompt, knowledgeable, and polite. We have been pleased for years with the service NTM has provided us.