Careers

If you’re looking for a tightknit team of people who love technology, working hard and having fun, you’ve found the right place.

Why we love what we do

Our work is challenging, exciting and forever changing.

Our clients are unique, one of kind partners.

Our culture is all about family, teamwork and growth.

agsdix-smt2-format-quote

“One of the best things about working here is Kelly, the CEO. He continually pushes us to new levels and new heights. It’s become such an integral part of the culture. Now, the rest of us are constantly trying to help each other grow to be the best. It really feels like a family.”

 

– Alex Shively, Controller, NTM

Our perks Are Designed to Make you feel valued and supported.

Great Pay

Paid holidays,

birthdays, sick leave and PTO

Matching 401K account

P

Healthcare coverage

including dental, vision and life insurance

Continuing education assistance

>

Infinite opportunities for growth

Available Openings:

Network Engineer

The Network Engineer position is responsible for maintaining the design and integrity of customers’ IT systems, coordinating complex projects, and implementing IT solutions. Your daily duties will be assisting the service desk, handling escalation tickets, and working on multiple small to medium IT projects. If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for detail, then we have the position for you!

 

Responsibilities:

  • Provide both reactive and proactive support of desktop, server, and network issues for our clients, and help as an escalation point for Tier 1 support tickets.
  • Resolve proactive and reactive tickets (submitted by clients or created by monitoring tools) remotely and onsite as needed within committed Service Level Agreements.
  • Maintaining the design and integrity of customers’ IT systems, coordinating complex projects, and implementing IT solutions.
  • Escalate issues to other team members when necessary.
  • Keep accurate daily time entries in the form of service ticket notes.
  • Implement multiple small to medium projects and act as the lead project engineer.
  • Lead customer onboarding and offboarding.
  • Lead managed service offerings and cross-train on other offerings as assigned.
  • Articulate technical information clearly and simply to non-technical people.
  • Maintain client documentation.
  • Mentor new other technicians.

Requirements / Qualifications:

  • Associates or bachelor’s degree in related field (Preferred)
  • Desktop Support: 10 years (Required)
  • Customer Service: 10 years (Required)
  • Windows Server support: 5 years (Required)
  • Firewall and Network Support: 3 years (Preferred)
  • MSP Experience: 3 years (Preferred)
  • Technical support in a production IT environment(s), preferably in multi-site environments: 7 years (Preferred)
  • ConnectWise Continuum, Fortinet, VMware, TigerPaw, a plus
  • Willing to travel to remote sites (less than 10% required).
  • Must be available for on call duty (1 week as primary, 1 week as backup) on a rotating schedule.
  • Must be available occasionally on nights and weekends to perform off-hour maintenance and projects.

 

Helpdesk/Support Technician

The Help Desk Technician provides basic support and troubleshooting, such as password resets, printer configurations, problem resolution instructions, ticket routing, and escalation. The right candidate will gather and analyze information about customer issues and determine the best way to resolve and implement the solution. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Works on IT projects as assigned by leadership. The qualified candidate will complete tasks with a positive, customer-service oriented attitude.

 

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Provide remote support, software loading and troubleshooting for hand-held and tablet technology tools.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers.
  • Troubleshooting Access Control Systems, Video Surveillance Systems, VoIP Phone Systems, and Network Infrastructure.

Requirements:

  • Associates or bachelor’s degree in related field, or at least one year of related work experience.
  • Must be tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve technical hardware and software issues.
  • Ability to perform preventative maintenance on computer equipment.
  • Must have good oral and written communication skills.
  • Excellent customer service skills a must.
  • Problem-solving and analysis skills required.
  • Must be adaptable and open-minded.
  • Planning and organizing skills required.
  • Thorough attention to detail required.
  • Willing to travel to remote sites (less than 10% required)
  • Knowledge of TigerPaw and Continuum a plus.
  • Must be available for on call duty (1 week as primary, 1 week as backup) on a rotating schedule.
  • Must be available occasionally on nights and weekends to perform off-hour maintenance and projects.
Structured Cabling Technician

The Structured Cabling Technician position is responsible for the proper installation and troubleshooting of all types of cables and connections, structured cabling systems, access control, video surveillance, and most voice or data systems installed by National Technology Management. Much of our success is dependent on Technicians’ skills and their willingness to accept this significant responsibility.

 

 

Responsibilities:

  • Pulling Low Voltage Cable (Cat 5, 5e, 6, 6a, Speaker Wire, HDMI, gamechanger etc.)
  • Termination, testing, and troubleshooting of all low voltage cables above.
  • Interface with customers on each job site representing National Technology Management with respect and integrity.
  • Submitting Daily Time logs and ticket updates to outline project status and work performed.
  • Leave each job site clean and organized at the end of each day and spot checked at the completion of each project.
  • Experience with Fiber Optic termination.
  • Installing/replacing of network equipment such as Switches, Firewalls, Wireless Access Points, Access Control Devices, etc.
  • Additional experience with Video Surveillance, Access Control, Wi-Fi, Phone Systems is a plus, but training will be provided to the right candidate.
  • Access control – Develop wiring plans, pull appropriate wire to device locations, mount panels, install doors strikes, magnetic locks, motion sensors, and door position sensors. Configure system, test system and answer customer questions regarding systems.
  • Video Surveillance – Develop wiring plans, pull appropriate wire to device locations, Install DVR, install cameras, aim cameras, and test system.

Requirements:

  • Minimum of 1 year of work experience in Structured Cabling
  • Ability to reliably arrive at job sites on time.
  • Must have a good attitude with the ability to work well with coworkers and customers.
  • Able to lift over 50lb’s.
  • Capable of bending, lifting, crouching, and leaning over for long periods of time.
  • Ability to work from heights such as man lifts, scissor lifts & rooftops utilizing proper fall protection.
  • Be physically fit enough to carry materials & hardware, climb ladders, work on your feet for long hours at any given time.
  • Ability to work varying shifts/hours in coordination with project requirements.
  • Must have a valid Driver’s License.
  • Ability to travel to out of state locations (less than 5% required).
  • Willingness to do what it takes to get the job done.
Dispatch Technician

The Dispatch Technician will be a reliable dispatcher to act as the first point of communication for all emergency and non-emergency calls. You will receive automated ticket submissions through multiple different forms that require scheduling. The dispatch technician provides basic support and troubleshooting, problem resolution instructions, scheduling, ticket routing, and escalation. The right candidate will gather and analyze information about customer issues and determine the best way to resolve and implement the solution. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Works on IT projects as assigned by leadership. The qualified candidate will complete tasks with a positive, customer-service oriented attitude.

 

 

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Receive emergency and non-emergency calls and record significant information
  • Receive and dispatch orders for products and deliveries
  • Prioritize calls according to urgency and importance
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Troubleshooting Access Control Systems, Video Surveillance Systems, VoIP Phone Systems, and Network Infrastructure.

Requirements:

  • Associates or bachelor’s degree in related field, or at least one year of related work experience.
  • Must be tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve technical hardware and software issues.
  • Ability to perform preventative maintenance on computer equipment.
  • Fast typing with experience in data entry.
  • Must have good oral and written communication skills.
  • Excellent customer service skills a must.
  • Problem-solving and analysis skills required.
  • Must be adaptable and open-minded.
  • Planning and organizing skills required.
  • Thorough attention to detail required.
  • Knowledge of TigerPaw and Continuum a plus.
  • Must be available occasionally on nights and weekends to perform off-hour maintenance and projects.

Don’t see a job that’s an exact fit?  

Please reach out to us via the form below. We’ll keep you in mind as new opportunities arise. 

To apply, please send us your resume at

Looking for an internship? 

No experience? No problem. Our internship is a great place to fill in your knowledge gaps and get onthejob training. We’re always looking for new interns who possess a positive attitude, the desire to drive client success and enjoy working as a team. 

Helpdesk Technician Internship

This is a great opportunity to learn cybersecurity through managed IT services from the ground up. Learn quick and fast while helping our clients troubleshoot and resolve issues. Our clients operate in a variety of industries including medical, construction, ophthalmology, dental, non-profit, manufacturing, and retail, which keeps our work challenging, fast-paced and interesting. We provide our clients implement and use access control, video surveillance, disaster recovery, virtualization and high-availability, firewall perimeter security, network infrastructure, and cloud-based technologies. Some of our more recent projects involve Active Directory, enhanced network management, and zero-day threat monitoring.

Requirements:

  • Network troubleshooting; Ipconfig, DNS, etc.
  • Basics of Active Directory; joining computers, managing user accounts
  • Office 365; Setting up email accounts, activation, resetting credentials
  • Windows 10 troubleshooting; Logon errors, authentication problems, peripheral setup
  • Attention to detail; Documentation, and logging work performed

Please contact us below to apply.

Interested in joining our team?

Fill out the form below and we’ll be in touch when an opportunity arises.

2 + 13 =