MANAGED PERFORMANCE
    4.9 on Google, 40+ reviews

    Managed IT that eliminates friction and keeps your team moving.

    Helpdesk, endpoint management, Microsoft 365, and strategic IT planning, backed by 24/7 US-based engineers who answer when you call.

    Instant capacity audit. No obligation.

    CSAT SCORE
    98.6% CSAT
    SUPPORT SLA98.85% SLA Met
    BrightwingEMS StarNippon ExpressLeggett & PlattSun CommunitiesPSED LawChildren Hospital of Michigan FoundationDetroit Auto Dealers AssociationCH RobinsonThe Kresge Foundation
    BrightwingEMS StarNippon ExpressLeggett & PlattSun CommunitiesPSED LawChildren Hospital of Michigan FoundationDetroit Auto Dealers AssociationCH RobinsonThe Kresge Foundation
    Serving Michigan businesses since 1997.
    98.6%CSAT score. Verified client satisfaction.
    98.85%SLA met across all support queues.
    24/7Phone support, human plus AI routing.
    1997Founded in Michigan. 29 years in business.
    THE FRICTION REPORT

    The 4 productivity drains holding your team back.

    Unplanned downtime, slow support response, and manual workarounds quietly rob your business of capacity. Elevate addresses them directly.

    Slow ticket response & lingering issues

    Friction: Employees wait hours or days for basic IT fixes, stalling projects.

    Elevate fix: 24/7 US-based helpdesk with immediate queue routing and 98.85% SLA compliance.

    Fragmented cloud & file management

    Friction: Files, permissions, and M365 settings are scattered, causing access friction.

    Elevate fix: Standardized Microsoft 365, SharePoint, and Teams architecture configured for speed.

    Unplanned system downtime & patch gaps

    Friction: Laptops and servers crash or reboot during peak work hours.

    Elevate fix: Proactive endpoint maintenance, automated background patching, and health checks.

    Unpredictable IT spending & surprise renewals

    Friction: Hardware breaks unexpectedly and software licenses renew at mystery rates.

    Elevate fix: Strategic IT roadmap, predictable per-user pricing, and annual budgeting reviews.
    MANAGED IT & INFRASTRUCTURE

    Proactive management across workstations, cloud, and users.

    We provide the senior engineering team, tools, and operational oversight needed to keep your business fast and secure.

    Proactive 24/7 Helpdesk

    Live phone support, AI triage, and fast ticket resolution by certified US-based engineers.

    Microsoft 365 & Cloud Management

    Complete administration of Exchange, SharePoint, Teams, and cloud file security.

    Endpoint & Server Oversight

    24/7 monitoring, background patch deployment, and hardware health management.

    Managed Voice & Teams Phones

    Business phone systems integrated cleanly into your Microsoft 365 workflow.

    Virtual Desktops (Azure & Citrix)

    Secure, high-performance virtual desktop environments accessible anywhere.

    Standardized Security Controls

    MFA enforcement, anti-phishing filters, and backup verifications included.

    PRODUCTIVITY CALCULATOR

    What is IT friction costing your team?

    Adjust your team parameters to see your annual recovered capacity in real time.

    TEAM PARAMETERS

    Slide values to reflect your organization

    115

    Team headcount

    $35/hr

    Fully loaded cost per hour

    2 hrs

    Lost to slow tech & resets per employee

    $5,000

    Tools & support invoices

    ESTIMATED RECOVERED CAPACITY
    REAL-TIME
    ANNUAL RECOVERED CAPACITY
    $293,020

    Estimated annual capacity returned to your business by eliminating system slowdowns, ticket delays, and security friction.

    Build my estimate

    These numbers assume systems that stay up. Not sure yours would? Check your exposure in 2 minutes

    The Revenue Leak Playbook

    Discover why most businesses lose leads before they call back and how to build a lead machine without hiring more staff.

    No Spam Instant Access 100% Free
    PRICING

    Straightforward pricing. No mystery quotes.

    Answer a few questions and get a ballpark for your business in about two minutes, before you ever talk to sales.

    GET IN TOUCH

    Ready to eliminate IT friction?

    Four fields. A real person reads every request.

    PHONE SUPPORT · 24/7
    (248) 658-0830
    Dial 1 AI Support · 2 Queue · 3 Billing · 4 Sales
    info@trustntm.com
    We reply within 1 hr, Mon to Fri 8 AM to 5 PM.
    30400 Telegraph, Suite 116, Bingham Farms, MI 48025
    Mon to Fri 8 to 5

    Request a consultation

    A real person replies within business hours, Mon to Fri 8 AM to 5 PM. No spam, ever.

    4.9 on Google · 40+ reviews
    Serving Michigan businesses since 1997.
    Instant capacity audit. No obligation.Calculate IT friction cost