Why NTM

    IT support you can measure.

    Most IT providers ask you to take their word for it. We publish our numbers instead, pulled straight from our service desk and updated automatically.

    Latest snapshotUpdated Oct 26, 2026, 9:53 AM
    By the numbers

    How we actually perform

    Last 30 days
    -562.35%
    Customer satisfaction
    Share of positive ratings on post-ticket surveys.
    -552.82%
    SLA met
    Tickets handled within our committed service levels.
    -508 min
    Avg. response time
    From ticket opened to a real engineer responding.
    -24.7 hrs
    Avg. resolution time
    Business hours from ticket opened to fixed.
    Volume & efficiency

    Real work, every day

    -7,378
    Tickets closed

    Issues solved for our clients in this period.

    -157
    Surveys received

    Client ratings behind our satisfaction score.

    —
    First-touch resolution

    Tickets fixed on the very first interaction.

    -860
    Automated tickets

    Routine work handled by automation, so engineers focus on you.

    Why clients choose us

    Enterprise-grade IT, made refreshingly simple.

    01

    Since 1997

    Nearly three decades supporting Michigan businesses, with a senior team that knows your environment.

    02

    Security first

    Proactive cybersecurity and 24/7 monitoring, so threats are stopped before they become downtime.

    03

    Accountable by default

    We measure response, resolution and satisfaction on every ticket, and we show you the results.

    Ready for IT that shows its work?

    Talk to a senior engineer about your environment. No pressure, no jargon.

    Book a Free Consultation →See pricing →

    Metrics are pulled automatically from NTM's service desk reporting (BrightGauge) and refresh every few minutes.