CLIENT RESULTS

    Outcomes clients can point to

    We measure response, resolution, and satisfaction on every ticket. Here's what that looks like for real businesses.

    Case Study 01

    [CLIENT TYPE — e.g. Metro Detroit law firm]

    The problem

    [PROBLEM — e.g. Recurring downtime from unmanaged endpoints, no documented backups, failed cyber insurance renewal.]

    What NTM did

    [WHAT NTM DID — e.g. Deployed EDR across all endpoints, enforced MFA, stood up immutable backups with monthly restore tests, and produced the carrier evidence package.]

    Measurable outcomes
    • [OUTCOME 1 — e.g. 100% endpoint coverage]
    • [OUTCOME 2 — e.g. Avg response under 1 hour]
    • [OUTCOME 3 — e.g. Passed insurance audit]
    Case Study 02

    [CLIENT TYPE — e.g. Michigan logistics company]

    The problem

    [PROBLEM — e.g. Manual onboarding taking 3+ days per new hire, scattered accounts across systems.]

    What NTM did

    [WHAT NTM DID — e.g. Built automated onboarding workflows connecting HR, email, and device provisioning into one form.]

    Measurable outcomes
    • [OUTCOME 1 — e.g. Onboarding cut to under 1 day]
    • [OUTCOME 2 — e.g. 10+ hrs/week reclaimed]
    • [OUTCOME 3 — e.g. Zero provisioning errors]
    Case Study 03

    [CLIENT TYPE — e.g. Southeast Michigan nonprofit]

    The problem

    [PROBLEM — e.g. Slow helpdesk response, no visibility into ticket status, staff frustrated.]

    What NTM did

    [WHAT NTM DID — e.g. Implemented managed helpdesk with 24/7 monitoring, live SLA tracking, and a client portal.]

    Measurable outcomes
    • [OUTCOME 1 — e.g. Response under 1 business hour]
    • [OUTCOME 2 — e.g. 96.9% CSAT]
    • [OUTCOME 3 — e.g. 98.3% SLA met]

    Want results like these?

    15 minutes with a senior engineer. You'll leave with at least one thing to fix, whether you hire us or not.

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